When it comes to managing residential blocks and estates, systems, compliance, and budgeting are all important, but without effective communication in block management, everything falls apart. That’s why at JMJ Asset Management, we believe communication is the foundation of good block management.
What does good communication look like?
Good block management relies on effective communication, not just updates, but building trust with leaseholders and directors. People want to know:
- What’s happening
- Why it’s happening
- How their service charge is being used
- Who to contact if there’s a problem
Good managing agents provide:
- Timely responses to emails and repair reports
- Clear service charge budgets and financial updates
- Transparent major works planning, with full consultation
- Site updates, notices, and regular contact with residents and directors
For example, we recently took over a block where the directors hadn’t received any formal communication from their previous agent in over eight months. Residents were frustrated, repairs were delayed, and trust had broken down. Our first step? A clear email introducing our team, followed by a site visit, budget review, and regular monthly updates – all part of our commitment to effective communication in block management. Within three months, relationships had improved, service levels were up, and the directors felt back in control.
Why it matters
Poor communication is one of the top reasons residents lose trust in a managing agent and the main reason complaints are raised. Missed updates, vague answers, or lack of follow-up can lead to frustration and disputes.
On the other hand, a managing agent who keeps you informed and involved builds confidence and long-term cooperation. That makes life easier for directors, reduces misunderstandings, and strengthens your community.
How JMJ communicates
We provide regular, jargon-free updates, respond promptly to queries, and ensure residents and directors always know who to contact. Our systems are designed to keep communication flowing, from maintenance updates to meeting summaries.
When we’re preparing service charge budgets, we explain every line. When planning major works, we consult with directors, prepare Section 20 notices where required, and make sure residents are fully informed.
An example of our work
One of our clients was facing major external redecorations. The project was essential, but communication had been poor in the past. We organised a residents’ meeting, shared a detailed scope of works, and ensured that questions were answered in plain English. The result was a stronger buy-in from residents, no formal objections, and a project that ran to time and budget.
